Shipping
Fast, free UK delivery on all orders, with express upgrades available.
Returns & Refunds
30-day hassle-free returns, with clear and simple steps.
Warranty
12-month warranty included with every TEKRAT product.
Still Need Help?
Our team is here for you - we aim to reply within 24 hours
Support
Orders & Purchases
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit/credit cards and PayPal. All payments are processed securely.
Is it safe to order from TEKRAT?
Is it safe to order from TEKRAT?
Yes. Our checkout is SSL-encrypted and your payment information is handled securely by trusted providers. We never store card details.
Can I cancel my order?
Can I cancel my order?
Orders are processed quickly, so cancellations aren’t always possible. If your order has already been dispatched, you can still return it within 30 days. See our Returns Policy for details.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day returns window for unused products in original packaging. See our Returns Policy for details.
How do I return an item?
How do I return an item?
Contact us at support@tekratstore.com with your order number, and we’ll provide instructions for sending your item back.
Shipping & Tracking
Do you offer free shipping?
Do you offer free shipping?
Yes - all orders include free UK delivery. An express option is also available at checkout for an additional cost.
Which courier will deliver my order?
Which courier will deliver my order?
We use Royal Mail 2nd Class and Evri Standard for free delivery, depending on the product. Express upgrades are available at checkout.
Will I get tracking information?
Will I get tracking information?
Some orders include full tracking (Evri Standard/Next Day), while Royal Mail 2nd Class includes partial tracking. See our Shipping & Delivery page for full details.
Warranty
Do TEKRAT products come with a warranty?
Do TEKRAT products come with a warranty?
Yes - all products include a 12-month warranty. For full coverage details and how to make a claim, see our Warranty Policy.
