Shipping
Fast, free UK delivery on all orders, with express upgrades available.
Returns & Refunds
30-day hassle-free returns, with clear and simple steps.
Warranty
12-month warranty included with every TEKRAT product.
Contact Us
Our team is here for you - we aim to reply within 24 hours.
Support
Orders & Purchases
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit/credit cards and PayPal. All payments are processed securely.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact us soon as possible, or email support@tekratstore.com. Provide your order number and a brief description of the problem so we can assist you quickly.
Can I edit or cancel my order?
Can I edit or cancel my order?
If you need to edit or cancel your order, please contact us as soon as possible, or email support@tekratstore.com. Orders are processed quickly, so cancellations aren’t always possible. If your order has already been dispatched, you can still return it within 30 days. See our Refund Policy for details.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day returns window for unused products in original packaging. See our Refund Policy for details.
How do I initiate a return?
How do I initiate a return?
Contact us or email support@tekratstore.com with your order number, and we’ll provide instructions for sending your item back.
Shipping & Tracking
Do you offer free shipping?
Do you offer free shipping?
Yes - all orders include free UK delivery. An express option is also available at checkout for an additional cost. See our Shipping Policy for details.
Which courier will deliver my order?
Which courier will deliver my order?
We use Royal Mail 2nd Class and Evri Standard for free delivery, depending on the product. Express upgrades are available at checkout.
Warranty
Do TEKRAT products come with a warranty?
Do TEKRAT products come with a warranty?
Yes - all products include a 12-month warranty. For full coverage details and how to make a claim, see our Warranty Policy.